• Promote AC Needs Based Restorative Framework (NBRF) culture and work to NBRF ideals
• Provide leadership, direction and supervision to Case Workers, Youth Support Workers and Foster Carers
• Provide strategic direction and interpreting of the goals of the service in day-to-day functions and tasks
• Participate in the development of long-term strategic goals for departmental programs
• Collaborate with external agencies
• Support Case Workers in developing Case Plans for clients and ensure these documents are updated to meet the individual needs of the client
• Ensure all client review meetings are held at appropriate intervals as outlined by the Office of the Children’s Guardian (OCG)
• Ensure all reports are sent to Department of Communities and Justice (DCJ) and National Disability Insurance Scheme (NDIS) in a timely manner
• Ensure all Incident Reports are documented accurately
• Collaborate with the OCG and the NSW Office of the Ombudsman and to ensure all legal requirements are met
• Participate in the development and review of departmental program policies and organisational policies
• Ensure all AC policies and procedures are followed and communicated to Case Workers and Foster Carers
• Ensure any changes to AC policies and procedures are communicated and trained to Case Workers and Foster Carers
• Ensure all standards are met in accordance with the Children’s Guardian NSW Standards for Statutory Out-Of-Home-Care (OOHC)
• Coordinate and attend weekly departmental meetings
• Coordinate supervision meetings and provide support and feedback to Case Workers
• Ensure client files are maintained, accurate, up-to-date and in line with OCG
• Attend critical incidents
• To ensure defusing of all involved staff and carers immediately after a critical incident and debriefing of staff following critical incidents where required
• Attend meetings both internal and external when required
• Identify and communicate any program, client or employee issues to Department Director and/or Human Resources
• Participate in recruitment and selection processes when required
• Support and advise Case Workers and Foster Carers in developing strategies for clients and implementing these strategies
• Coordinate and maintain OH&S of all working environments including office and client housing settings
• Ensure all Case Workers act in a professional and appropriate manner at all times
• Maintain up-to-date knowledge on various client specific diagnoses and disabilities
• Coordinate and monitor all aspects of client Case Plans and Individual Plans ensuring that objectives are being worked towards or met
• Attend court and caution meetings with clients and Case Workers
• Participate and coordinate client grievance process and complaint meetings
• Liaise with appropriate services to develop inter-agency protocols

Selection Criteria (Please address all points in your application)

• Two years’ working with children and young people and families/carers with AC or similar environment
• Demonstrated managerial and leadership experience
• Knowledge of Needs Based Framework, TCI concepts and strategies
• Minimum Caseworker/Casework Manager level experience (or equivalent)

Desirable

• Desirable: Bachelor Degree (or working towards) in related discipline or equivalent.
• Demonstrated ability and/or experience in working with Children and young people with complex needs and challenging behaviour

What is on offer?

• Full Time Employment for a Fixed Term (up to 1 March 2027)
• 4 weeks Annual leave per year
• 1 Roster Day Off per month
• Opportunity to receive Fringe Benefits Tax (salary sacrifice) on commencement of employment  
• Monday - Friday work week.