Position Objective

The overall role of the HYAP Family Support Worker is to:

Work and support families and young people who may otherwise enter OOHC due to homelessness. They also assist in reducing risk in the home by linking families into community supports as directed and providing them with a framework to maintain the connection developed while connected to our program.

This is a support worker level position, not a case worker level position; how ever is a position that will assist in professional development  with some aspects of outreach fundamental case work.

Main Duties and Responsibilities 

• Provide support to families and clients in a non-judgmental and therapeutic manner.
• Follow Allambi risk assessment procedures when visiting and meeting families for the first time, and ongoing.
• Transport and support clients and or family to appointments and other important commitments where necessary, as outlined in the case plan or as directed by management.
• Assist in the completion of the safety and risk assessment for each family within the required timeline. As well as the North Carolina Family Assessment tool where needed.
• Respond to crisis in the most therapeutic and professional manner possible, consulting with Management.
• Ensure the Case Worker is immediately informed of any critical incidents especially those that include child protection issues and that may involve debriefing for workers.
• Ensure detailed incident reports are completed and submitted to the Case Worker within a 24 hour period.
• Work flexible hours including evenings where needed to support the family and young person.
• Ensure that contact is made with the Case Worker prior to each family visit.
• To be available at short notice for shifts in alignment to the demand of the family’s needs.
• Attend and provide input in development process in client planning including; case plans, case conferences and other intervention programs.
• Review and assess progress of case plan goals regularly with the Case Worker and discuss any barriers to their completion.
• Complete the family support worker tool for each family which aligns and set goals to work towards.
• Act as an advocate and support for clients and assist them in expressing their grievances.
• Attend the overview meetings where applicable with the case work team, to ensure that all goals have been effectively met and that the family has adequate supports to ensure their continued success in the program.
• Maintain communication of all visits/contact/meetings with families and others to Case Worker through family contact reports.
• All family contact reports to be completed and submitted to the Case Worker within a 24 hour timeframe.
• Engage with Clientele and families to build a positive connection.
• Attend ongoing internal and external training as identified by Management Team.
• Promote Allambi Needs Based Restorative Framework (NBRF) culture and work to NBRF ideals.
• Perform the Family Support Worker role with a variety of clientele and in various settings including but not limited to; in the home, schools, extended family or key people’s residence, hospitals, courts, community centers and emergency accommodation.
• Ensure all Family Support contact/ work is in alignment with case plan goals.
• Complete helpline reports when child protection issues are identified. All child protection issues to be discussed with management prior to all helpline notifications.
• Collaborate with other NGO’s and government departments and maintain the positive and professional relationships set up with external services.
• Assist the family and young person to gain practical life skills to independently access supports in the community.
• Ensure that you act in a professional and appropriate manner at all times.
• Maintain and ensure responsible driving practices are adhered to at all times including in contracted company vehicles.
• Advise the Case Worker and People Support and Culture of any grievances, issues or concerns regarding employees and family’s.
• Adhere to and implement Allambi Care policies and procedures.
• Prioritise, organise and complete set tasks given according to allocated time frames.
• Work both independently and part of a team.
• Undertake all additional tasks assigned by the Case Worker, Case Manager and Department Director.

Essential Requirements

• 3 Years working with children and young people in a similar environment to Allambi
• Diploma of Community Services (Or working towards a similar qualification)
• Experience in Microsoft Office Applications.
• Knowledge of NBRF concepts and strategies

Desirable

• Experience working with people with a disability or challenging behaviours. 
• Experience working in an outreach setting.

What is on offer?

• Full Time Employment for a fixed term (up to 12 months)
• Salary Packaging (Salary Sacrifice)
• 4 Weeks Annual Leave
• 12 Roster Days Off a year (One per month)
• Monday - Friday work week.

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

Please note, applications must include a cover letter addressing above essential criteria and a complete resume including two professional references.

Applications are to be submitted by 9am, Wednesday, 17th September 2025.

APPLY NOW!! 

Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.