Client support

• Provide support to clientele in non-judgmental and therapeutic manner.
• Respond to crisis in the most therapeutic and professional manner possible.
• Ensure preparedness and awareness of the possibility of violence and crisis situations.
• Exercise and be aware of your duty of care responsibilities to the young people and colleagues.
• Act as an advocate for clients and assist them in expressing their grievances with governmental departments or external organisations.
• Case Plan, conduct and evaluate programs for young people, such as employment, training, education, self-development, accommodation, welfare and counselling in consultation with Case Manager
• Liaise with government departments, local authorities, health professionals, parents and other organisations,
• Work within a variety of settings including refuges, houses, schools, hospitals, courts, family houses, community centres and emergency accommodation
• Adhere to and implement Allambi Care policies and procedures.
• Provide young people with information about community services and other resources available to them.
• Ensure any issues affecting the young person or staff is relayed to management staff in a timely manner.
• Ensure the Client Information Management System (CIMS) is up to date daily with all communications with clients including case notes, case plans and regularly monitoring, reviewing and recording progress in meeting case plan objectives and goals
• Encouraging family contact and mediating between young people and their families as outlined in the case plan;
• Regularly monitoring, reviewing and recording progress in meeting case plan objectives and goals;
• Supervising and supporting lead tenants in a way that aims to provide a consistent, quality service;
• Arranging or providing timely and appropriate transitional and/or aftercare services for young people exiting the program.
• Responsible for work vehicles,
• Providing individual advice and support to young people in their home, school/college, or workplace
• Attend meetings, conferences and training

Client Planning and Information Gathering

• Provide input in development and implementation process in client planning including; Case plans, case conferences with multi agencies.
• Attend and contribute to regular team meetings.
• Undertake report writing and record keeping in line with relevant legislation and AC policies, including day notes, incident reports and planner entries.
• Undertake Response Ability Pathways training in order to implement client objectives in the most professional manner possible.
• Conduct risk assessments on clients and their environment and, where necessary report and take action to minimise the level of risk young people and colleagues are exposed to.
• Co-ordinate the implementation and adherence to client long-term programs including employment, training, sports, education, counselling and other self-development exercises.
• Ensure all appropriate documentation regarding client information, behaviour management and medication is read and understood before commencing shift.

Minimum requirements

• Two years working with children and young people with a special need or in a similar environment to AC
• Demonstrated managerial and leadership experience of employees
• Knowledge of Needs Based Framework, TCI concepts and strategies
• Minimum Caseworker/Casework Manager level experience (or equivalent)
• Diploma of community services or equivalent level qualification

• Desirable: Bachelor Degree (or working towards) in related discipline or equivalent.

What is on offer?

• Full Time Employment for a fixed term (6 months).
• Salary Packaging (Salary Sacrifice)
• 4 Weeks Annual Leave
• 12 Roster Days Off a year (One per month)
• Monday - Friday work week. 

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

Applications close 9am, Monday, 30th June 2025.

Please note, applications must include a cover letter addressing above essential criteria and a complete resume including two professional references. 

Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.